From 21st December 2019 to 1st January 2020 (inclusive) there will be reduced technical support availability due to staff holidays. We recommend that you do not plan to do any routine work to your VPOP3 servers during these times (eg server migrations, upgrades etc).
We request you send your support requests through our web support portal here during this time if possible. If you have a hosted service with us, then in an emergency (ie a server down situation), you can call to our special 'server down' telephone number, but there may still be delays in replying, so email is often better in any case.
Note that our knowledgebase has lots of useful information on it, including troubleshooting tips if VPOP3 or VPOP3DB (PostgreSQL) won’t start. Most of the questions we get asked are already answered in our knowledgebase.