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VPOP3DB Service not starting

VPOP3DB is the current name of the VPOP3 instance of PostgreSQL. Earlier vers...
Home -> Knowledgebase -> VPOP3 Troubleshooting

Adding IMAP4 SSL service support using STUNNEL

All editions of VPOP3 (from v3 onwards) support SSL connections to remote mai...
Home -> Knowledgebase -> VPOP3 Configuration

BATV errors with third party email filtering service.

> We've recently started > using <a service provider> to filter incoming ema...
Home -> Knowledgebase -> VPOP3 Configuration -> Receiving Mail

SPF rejections when sending mail through the PSCS SMTP relay service

> Hello, > > We have recently started to receive SPF rejections from certa...
Home -> Knowledgebase -> VPOP3 Troubleshooting

"550 Relaying denied. IP name possibly forged" error when sending mail

> I am getting these messages from time-to-time. Any idea why? These are > a...
Home -> Knowledgebase -> VPOP3 Troubleshooting

Determining the IP address of the VPOP3 computer

When setting up email clients to connect to VPOP3, you will need to specify a...
Home -> Knowledgebase -> VPOP3

We installed a new router and now nothing works

If you installed a new router on your network and left it at the default sett...
Home -> Knowledgebase -> VPOP3 Troubleshooting

Problems accessing VPOP3 settings

If you have problems accessing the VPOP3 settings: - Go to Start → Progr...
Home -> Knowledgebase -> VPOP3 Troubleshooting

VPOP3 poll 'not stopping'

What happens If the VPOP3 poll doesn't seem to stop, then it may be that th...
Home -> Knowledgebase -> VPOP3 Troubleshooting

Incoming message isn't being delivered to user

Sometimes you may see an incoming message in the VPOP3 status, or know that s...
Home -> Knowledgebase -> VPOP3 Troubleshooting

Freeing disk space used by the database

In exceptional circumstances you may want to reduce the size of the database ...
Home -> Knowledgebase -> General VPOP3 Administration -> PostgreSQL Database

VPOP3POSTGRES user has been accidentally deleted

We have seen cases where someone or something has deleted the vpop3postgres a...
Home -> Knowledgebase -> VPOP3 Troubleshooting

Lost administrator password

The administrator password is the same password as used for collecting email ...
Home -> Knowledgebase -> VPOP3 Troubleshooting

Reset Webmail/Admin Access Restrictions

VPOP3 Version 6.6 or later VPOP3 v6.6 and later come with a utility which w...
Home -> Knowledgebase -> VPOP3 Troubleshooting

Allow remote access to VPOP3 mailboxes (v6.0 or later)

Sometimes people want to be able to access their office VPOP3 mail server fro...
Home -> Knowledgebase -> VPOP3 Configuration

Stop VPOP3 sending or collecting messages

To stop VPOP3 from sending or collecting messages, you can pause the Connecto...
Home -> Knowledgebase -> General VPOP3 Administration

Setting where database backups are stored

If you want VPOP3 to store the database backups somewhere else, for instance,...
Home -> Knowledgebase -> VPOP3 Configuration -> Backups

"Server access temporarily blocked" error

Error message: Your connection has been blocked temporarily - Try again later...
Home -> Knowledgebase -> VPOP3 Troubleshooting

Errors forwarding messages to spam@

> When users are forwarding spam to spam@ourdomain.com to add them to the spa...
Home -> Knowledgebase -> VPOP3 Spamfilter

Licence activation not working

When VPOP3 is started it will validate the licence key online to make sure th...
Home -> Knowledgebase -> VPOP3 Troubleshooting

Change mail server name

A mail server publishes its 'name' in several ways: - when sending a HEL...
Home -> Knowledgebase -> VPOP3 Configuration

Problem sending mail to Yahoo mail servers using SMTP Direct sending

Some users have reported problems sending email to Yahoo's mail servers start...
Home -> Knowledgebase -> VPOP3 Troubleshooting

Sending different users' mail through different ISP relay accounts

If you are using VPOP3 7.0 or later, there is an alternative method (https://...
Home -> Knowledgebase -> VPOP3 Configuration -> Sending Mail

Lost VPOP3 Licence Details

If you have lost your VPOP3 licence key, we will be able to find it for you, ...
Home -> Knowledgebase -> General VPOP3 Administration

Sending different users' mail separately using MX DNS Overrides

The method for sending different users' mail using multiple Mail Senders (htt...
Home -> Knowledgebase -> VPOP3 Configuration -> Sending Mail

User can't log in to get or send mail

If a user can't log in to collect or send mail, then the first place to look ...
Home -> Knowledgebase -> VPOP3 Troubleshooting