Lost administrator password

The administrator password is the same password as used for collecting email by a user who is set up as an administrator in VPOP3. It is not a separate password, so if the administrator can remember his or her email password that is the same as the administrator password.

The details are case sensitive, so ensure that you are entering capital and lower case letters as appropriate.

If someone else installed the VPOP3 software for you and did not tell you the password, then you should contact them and ask them for the password.

There is NO “back door” into the VPOP3 settings.

Account Lock

Note that VPOP3 has an account 'lockout' feature where it will lock an account for 30 minutes if an incorrect password is entered more than 3 times in a row. So, if you have been trying lots of passwords but think you now know what the password is, it is worth waiting 30 minutes and trying again, or restarting the VPOP3 service manually to force it to forget the previous failed attempts. Also, by default, VPOP3 will not lock the account access from the 'loopback' address (127.0.0.1) so you may be able to get into the settings, even when the admin account is locked, by going to the VPOP3 computer and going to Start → Programs → VPOP3 → Configure VPOP3.

IP Address Block

VPOP3 v6+ also has an intrusion protection system which will block IP addresses if it detects repeated suspicious activity from an IP address. This may be attempting to log in with the wrong password, or a non-existent user, or trying to send messages to non-existent email addresses, etc. By default this will block the IP address for 30 minutes. You should be able to get from a different IP address if you know the password. Blocked IP addresses can be managed in Settings → Security Settings → Intrusion Protection → Manage Block List/Manage Never Block List/View Log

Logging

The login screens and email client login attempt responses give a generic 'login failed' error if you fail to log in. This is to avoid giving help to potential hackers, however it does make it hard to know why the login attempt is failing.

It is often useful to look at the SECURITY.LOG file which VPOP3 generates (usually in the VPOP3\_logs folder or the VPOP3 installation folder) because this will contain more information, such as incorrect password, or unknown username, or IP Access Restriction block, etc. You can open the log file in any text editor, such as Notepad.

Default Username & Password

Also, please note that the default username and password are “postmaster” and “admin” respectively. Please try this before anything else. The majority of times when people don't know the login details, they have left it at the defaults.

Forgotten Password Link

On the VPOP3 login page is a 'Forgotten Password' link. If you click that, VPOP3 will send a temporary Webmail password to the mailbox for the requested user. This is useful if your email client is configured to collect mail from your account, but you don't know what the login details are. However, if you do not have an email client configured for your account, then it is generally not much use. VPOP3 does it this way because it does not know any other email address for you, other than your VPOP3 email address. It would obviously not be wise to send login details to an arbitrary email address entered after you have forgotten the password.In VPOP3 v6.5 and later, you can set an email address in the user's 'Password' settings which the temporary password will be sent to. This could be an external email address, and if VPOP3 can send outgoing mail, you should get this message once VPOP3 has sent it. If you leave this setting blank, then the temporary password will only be emailed to the VPOP3 mailbox as in earlier versions of VPOP3.Edit

VPOP3 v6

You can generate a one-time reset password yourself. Log into our website, and go to https://www.pscs.co.uk/myaccount/showlicences.php

Then, click on the licence details you need the reset password for. On the following screen, just underneath the licence details is a link called Generate Recovery Admin Login for v6 or later. Click on this link and follow the instructions carefully to reset your password.

VPOP3 v5

Our technical support department will probably be able to decrypt the user database file for you.

To request this, email the file USER.LST from the VPOP3 directory to support@pscs.co.uk along with your VPOP3 licence details.

Our technical support department will then be able to send the administrator password back by email to the email address which was used when originally purchasing the VPOP3 software (this is for security reasons). If you need it emailed to a different address, then we need a signed fax from a director (or someone of similar status) of your company to say that we can email the details to a different address. Send the fax, on company headed paper, to +44 (0)1484 855802

VPOP3 v2.6.0 to v4.0

VPOP3 creates a file called VPOP3PASS.AUTH in the VPOP3 folder when licence details are entered. This file is linked to your particular VPOP3 installation.

This file lets you change the administrator password by going to Start → Programs → VPOP3 → Emergency Settings (or VPOP3 Service Settings in earlier versions). If you go there, at the login window, there is a button Forgotten Login Details. If you press this, VPOP3 will search for the VPOP3PASS.AUTH file in the VPOP3 folder. If it can't find it, it will ask you to insert the floppy disk containing the file into drive A or copy the VPOP3PASS.AUTH file to the VPOP3 installation directory.

Once VPOP3 has validated the VPOP3PASS.AUTH, it will let you reset the administrator password.

For security reasons we recommend that you move the VPOP3PASS.AUTH file from the VPOP3 installation directory to a floppy drive or similar, and store in a safe & secure place so that the password can be recovered at a later date if necessary.

Note this password reset mechanism requires access to the VPOP3 server itself (or remote desktop access). It cannot be used over the Web-based administration facility, for security reasons.

If you have tried the above options and are still unable to log on to the VPOP3 settings, then our technical support department will probably be able to decrypt the user database file for you.

This service costs £5 (+VAT if applicable). To order this, go to https://www.pscs.co.uk/buynow/buy.php?item=PASSDECRYPT then, email the file USER.LST from the VPOP3 directory to support@pscs.co.uk along with your VPOP3 licence details.

Our technical support department will then be able to send the administrator password back by email to the email address which was used when originally purchasing the VPOP3 software (this is for security reasons). If you need it emailed to a different address, then we need a signed fax from a director (or someone of similar status) of your company to say that we can email the details to a different address. Send the fax, on company headed paper, to +44 (0)1484 855802

VPOP3 v1.0 to v2.5

The technical support team can decrypt the user database to find your current VPOP3 licence key.

This service costs £5 (+VAT if applicable). To order this, go to https://www.pscs.co.uk/buynow/buy.php?item=PASSDECRYPT then, email the file USER.LST from the VPOP3 directory to support@pscs.co.uk along with your VPOP3 licence details.

Our technical support department will then be able to send the administrator password back by email to the email address which was used when originally purchasing the VPOP3 software (this is for security reasons). If you need it emailed to a different address, then we need a signed fax from a director (or someone of similar status) of your company to say that we can email the details to a different address. Send the fax, on company headed paper, to +44 (0)1484 855802