General VPOP3 Administration

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Lost VPOP3 Licence Details

If you have lost your VPOP3 licence key, we will be able to find it for you, but we do have to make a nominal charge of £5.00 (+ VAT if applicable) to search for it as it is a time consuming task. You can purchase this service online, by going here (https://www.pscs.co.uk/buy/LOST). In the 'Licence Owner Name' box, put as much information as you can to help us to find the licence. Note that we can only send the licence details to the email address we have on record for that licence (or at least...

Stop VPOP3 sending or collecting messages

To stop VPOP3 from sending or collecting messages, you can pause the Connector Schedule. Note that this will not stop incoming SMTP messages from arriving, or prevent users from sending messages internally, but any messages which are sent to external email addresses will be held in the Out Queue in VPOP3 until the connection is unpaused or manually triggered. There are several ways to pause the Connector schedule: * Right-click the VPOP3 Status Monitor icon in the Windows task tray, and ch...

Shrinking / deleting VPOP3 message archive

> Hi I have few sites where the archive has grown huge over a number of years > and the customers have asked us to both stop archiving and shrink the db Is > there any script that can be run to remove the archive or is it a case of > create a new vpop installation and try to recreate the settings required? If they want to stop archiving, they should check any requirements that might apply - eg corporate social responsibility or ability to recover emails if there are allegation...

Delete messages from the outqueue

To delete messages from the VPOP3 'OutQueue': * log into the VPOP3 settings * go to the Users page * click on the OutQueue entry in the accounts list. This will show you a list of all the messages waiting to be sent by VPOP3 * Select the messages you want to delete, and either Hold or Delete them. Holding a message will leave it in the OutQueue, but VPOP3 will not try to send it. Deleting a message will remove it from the OutQueue permanently. Note that you cannot dele...

Import messages from Outlook into IMAP4 folders

> I currently have lots of mail stored in outlook. > I am looking at installing VPOP3 Enterprise to use IMAP so I can access any mail from anywhere > > Is there a way to copy all existing mail from Outlook to VPOP3? An easy way to do this is simply to drag the folders from the 'Personal Folders' tree in Outlook into the IMAP4 folder tree. Alternatively we have a command-line tool which you can download from http://bigfiles.co.uk/pscs/importtovpop3.zip . The README file in t...

Autoresponder for all users

> Is there a simple way to set up a Global Autoresponder in VPOP3 Enterprise? > > I've checked all the settings and the Wiki, but I can't see an easy way to set up a single autoresponder which will trigger for incoming mail to any recipient. No, there is no way to set a single autoresponder for everyone. You need to set up autoresponders for each user for whom you want it to be set. The autoresponder templates ("global autoresponders" in older versions) help because you can set...

IMAP4 Messages being deleted 'mysteriously'

> I have an issue with just one user. Intermittently, a whole bunch of emails are just deleted from his inbox. Is there any way to tell who deleted them? If they were deleted recently, you can undelete the messages from by editing the user, going to the Advanced tab and using the 'Undelete' options there. However, if you want more information, before undeleting the messages you could go to Settings -> Database -> Query and type the following query (copy & paste is probably better): ...

Global Prune Rules

> I am looking to use this feature and would like some claification please. > I want to purge all deleted items from all users mailboxes older then 60 days. > > Would I use the folder name "Deleted Items" or the wild card * with a tick box in the "Deleted" options? It depends... If you want to delete messages from a folder called 'Deleted Items' then set the folder name to 'Deleted Items', but if you want to delete messages from all folders if they have been marked as delet...

Backup just VPOP3 settings

We recommend that you do a full VPOP3 backup regularly. By default VPOP3 automatically backs the database (http://www.pscs.co.uk/manual/database_backups.html) up every day. We recommend using this backup when recovering VPOP3 or moving VPOP3. If, for some reason, you wish to just backup just the VPOP3 settings, then there is no easy way to just do that, because there are many different types of settings, and some people may think that some things (eg blocked IP addresses) are settings whereas o...

Restore a VPOP3 database backup - Version 5 or later

**How to Restore a backup of VPOP3** The instructions below are to restore a full database backup. You may also be able to recover deleted messages (https://helpdesk.pscs.co.uk/733486-Recover-Deleted-Messages) if you do not need to restore a full backup. * Open a command prompt, and go to the VPOP3 directory * If you are restoring the backup over an existing VPOP3 database (especially if the database files are damaged) you will need to _DROP_ the database first. To do this, run pgs...

Recover Deleted Messages

If you have lost messages (eg due to a user deleting messages by mistake, or due to a PC failing when you hadn't bothered backing it up), there are several things you may be able to do, depending on your version/edition of VPOP3 and which settings you have. **VPOP3 Enterprise with IMAP4** If you have VPOP3 Enterprise and were using IMAP4 you have the most options. * If the users' PC has died, then you can simply reconfigure the user's email client and it will resynchronise with the ser...

Cancel nightly database backup

In VPOP3 v7 or later, then ending the 'pg_dump.exe' process from Windows' Task Manager should stop the backup process totally. In VPOP3 v5/6, then if just end the 'pg_dump.exe' process, then any ongoing database tasks to extract the data will not end until they have completed (which may be a long time), so the following batch file will end the back-end database task as well as the pg_dump.exe process. Save this in the VPOP3 installation directory as a file such as 'endbackup.cmd' @ECHO OF...

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