If you have lost your VPOP3 licence key, we will be able to find it for you, but we do have to make a nominal charge of £5.00 (+ VAT if applicable) to search for it as it is a time consuming task.
You can purchase this service online, by going here. In the 'Licence Owner Name' box, put as much information as you can to help us to find the licence.
If you need to send more information than will fit in that box, then email firstname.lastname@example.org giving as much detail as you can about your licence (when it was purchased, company name, email address that made the purchase, our invoice number if possible, etc).
If you have an annual telephone or priority email support contract, then this includes the fee for finding lost licence keys.
Finding the licence key yourself
If you still have VPOP3 installed, then you can get the licence details by going to the About or Info page in the VPOP3 settings, and pressing the Check/Change Licence Details (or Register on older versions of VPOP3) button. (This may not be possible if you bought the VPOP3 licence through a reseller - in that case you should contact the reseller directly!)
If you purchased the VPOP3 licence directly from us, you will have received the licence details by email, usually with a subject VPOP3 Purchase or PSCS Purchase Results or something similar, so you may still have this email in your email client software.
If you purchased your VPOP3 licence directly from us, you can log into our website at https://www.pscs.co.uk/myaccount/login then go to My Account and View existing licence details. If you have lost or forgotten your password, you can go to the Forgot your password link to perform a password reset. If you have forgotten your login email address, then it will usually be the email address the licence was originally purchased using.
If you cannot find the licence details using the above methods yourself, then you will need to ask us to do the search for the licence details. This will require you to send us the payment as described at the start of this article.
We always strongly recommend that you keep a copy of all your software licence keys in a safe place, as some companies won't be able to find your licence keys at all for you if you lose them, so you will have to repurchase the software in that case.